Returns & Refund Information
Before you agree to a purchase, make sure the return arrangements are clear. Customer care should confirm the applicable conditions for the order.
Know the conditions
Ask for the time limit, eligibility requirements and return location. Clarify whether any return shipping charge is your responsibility.
Requesting a return
Begin with a message giving the order reference and describing the issue. Keep the original packaging, and include photos when reporting damage or an incorrect piece.
Refund arrangements
Wait for return instructions before sending the parcel. Confirm the refund method and expected processing time directly with customer care.